Supervisory InformationTechnology Specialist
Under direct supervision of the Resource Management Flight Chief, serves as a first level supervisor, planning, directing, organizing, and exercising control over nonsupervisory employees assigned to the section. Also performs duties as a senior information technology (IT) specialist for the squadron providing a wide range of IT services with responsibility for planning and coordinating the installation, testing, modifying, upgrading, operation, troubleshooting and maintenance of Appropriated fund (APF) and Non-Appropriated Fund (NAF) Proprietary hardware and software systems. Also serves as the principle IT supervisory advisor to 61 FSS Commander/Director on all functional APF Non-classified Internet Protocol Router (NIPR) and Secret Internet Protocol Router (SIPR), NAF IT Systems and Quality of Life (QoLNET) commercial networks. This position ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of all IT services; conducts risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs; and promotes awareness of security issues among management and ensuring sound security principles are reflected in organizations' visions and goals. Duties include: Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements; Provides customer training; and maintaining tracking and resolution databases; Develops and establishes methods and procedures for maintaining systems as required. The position is responsible for testing, installing, operating, managing and maintaining NIPR, EISP and E2NET network services for the 61st Force Support Squadron (61 FSS), in-house servers/LANs, Non-Networked (stand-alone) systems as well. Coordinates installation, implementation, maintenance and troubleshooting of LANs; as well as patching software including anti-virus programs. Fine tunes components to include hubs, switches and routers to achieve peak efficiency within the network(s). Installs, configures and troubleshoots network and application server hardware, network operating system software, PCI (Payment Card Industry) compliance, peripheral network equipment to include POS (Point-of-Sale) terminals, including but not limited to: routers, bridges, cabling systems, firewall and network interface cards. Analyze processes, problem activities and system designs of the FSS activities to comply with legal and regulatory requirements while meeting customer needs. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency and reliability of services. Responds to trouble tickets/reports by analyzing problems, providing a technical solution and initiates corrective or preventative measures. Troubleshoots System and Network failures (EISP/E2NET) to isolate sources of the problem. Performs testing, troubleshoots and corrects problems relative to interface and interoperability of system components such as: hardware, software and application programs. Coordinates with base communication squadron/agencies in planning and developing new or additional network infrastructure capabilities. Keeps abreast of changes in technology to assist management in preparing for future enhancements such as smart phones, tablets and Blackberries. Provides input for future needs and prepares recommendations, justifications and specifications for equipment and applications. Functions as an FSS Client Support Administrator (CSA or FSA) for mission critical and unit specific software and hardware that operates on the base (BASE NiPR/.mil) network. Provides on-going technical support and assistance to users in the effective use of a wide range of applications, resolving end-user hardware, printer (network/stand-alone), peripheral and/or software issues. Performs a full range of supervisory duties. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/10876537 Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/07/2020 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying
Experience: Must have experience that provides knowledge of the basic principles, methods, theories, practices, techniques and terminology of discipline in the subject matter field. A four-year degree in computer/network field is desired but not required. Position requires knowledge of basic LAN/WAN and system principles and practices sufficient to install, configure, and troubleshoot components; knowledge of customer support principals, methods, and procedures for documenting problem resolutions and providing guidance and training to customers; knowledge of concepts and techniques required to assist in the planning, operation, and maintenance of a LAN/WAN, including the installation and implementation of enhancements; and ability to analyze routine network problems and recommend solutions. Supervisory experience of at least 1 year is required. Must satisfactory complete a pre-employment physical. Must be able to lift 52 lbs. Work requires some physical exertion such as regular bending, crouching, stooping, stretching, reaching to move and correct computer equipment; and lifting of moderately heavy boxes. Subject to satisfactory completion of Tier-3 (Access National Agency Check with written Inquiries) background investigation. This position includes Information Assurance (IA) work as a paramount duty requirement. Information Assurance Certification is a condition of employment. Per DoD 8570.01-M, the incumbent of this position must achieve the appropriate IA certification within six months of assignment of these duties. Failure to receive the proper IA certification may result in removal of position. You will be evaluated on the basis of your level of competency in the following areas:
Estimated Salary: $20 to $28 per hour based on qualifications.
Experience: Must have experience that provides knowledge of the basic principles, methods, theories, practices, techniques and terminology of discipline in the subject matter field. A four-year degree in computer/network field is desired but not required. Position requires knowledge of basic LAN/WAN and system principles and practices sufficient to install, configure, and troubleshoot components; knowledge of customer support principals, methods, and procedures for documenting problem resolutions and providing guidance and training to customers; knowledge of concepts and techniques required to assist in the planning, operation, and maintenance of a LAN/WAN, including the installation and implementation of enhancements; and ability to analyze routine network problems and recommend solutions. Supervisory experience of at least 1 year is required. Must satisfactory complete a pre-employment physical. Must be able to lift 52 lbs. Work requires some physical exertion such as regular bending, crouching, stooping, stretching, reaching to move and correct computer equipment; and lifting of moderately heavy boxes. Subject to satisfactory completion of Tier-3 (Access National Agency Check with written Inquiries) background investigation. This position includes Information Assurance (IA) work as a paramount duty requirement. Information Assurance Certification is a condition of employment. Per DoD 8570.01-M, the incumbent of this position must achieve the appropriate IA certification within six months of assignment of these duties. Failure to receive the proper IA certification may result in removal of position. You will be evaluated on the basis of your level of competency in the following areas:
- Department: 2210 Information Technology Management
- Salary Range: $25 to $27 per hour
Estimated Salary: $20 to $28 per hour based on qualifications.
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